1.Travel guarantee
1)Worry free travel
After the ticket is issued, the website will fully guarantee your travel. If you are unable to handle your flight due to website or supplier reasons, we will bear the price difference and provide corresponding compensation according to the actual situation. If there is a flight change, we will notify you of the flight change as soon as possible and assist you in completing the ticket change or refund.
2) Timely risk warning
Ctrip cares about your safety and rights. In the event of natural disasters, epidemics, political changes, emergencies, etc., Ctrip will promptly remind you who are about to travel or are on the journey to pay attention to risks.
2. Price guarantee
1) Price guarantee after payment
After successful payment, the website guarantees that your flight booking price remains unchanged. If there is a price increase before the ticket is issued, the website will bear all the price difference, and you do not need to pay the price difference again.
2) Standard fees for refunds and changes
The website does not charge any additional service fees, and the specific fees will be charged according to the regulations of the airline or product provider.
3.Customer service
1) The website provides you with convenient self-service and online consultant.
4. Rest assured 1+1
1) Air ticket+pick-up and drop off guarantee
If both the flight tickets and transfer services for the same itinerary are booked on the website, in case of flight delay, the transfer service can wait for a limited time for free; When the flight is cancelled, the shuttle service can be cancelled for free.
2) Air ticket+lounge/security guarantee
If you book a ticket, lounge, or security check product on the flight channel, and the flight changes make it impossible to use the lounge/security check service, you can cancel the lounge/security check part for free within the validity period of the lounge/security check product.
3) Air ticket+visa guarantee
If you book a flight ticket product with a “Refusal and Refund All” label on the flight channel and purchase a visa that matches your itinerary on the website, you will receive full compensation for the flight ticket when it is denied. The following situations are not applicable to applicants or personnel with the same order: having a history of visa refusal or poor exit records within three years (overseas stay, entry into Hong Kong and Macau with DT seal, etc.), providing false materials, etc.
5. Combination transportation travel
1) The website supports airplanes and cars; Aircraft+train; Multiple combinations of airplane and boat modes of transportation meet your diverse travel needs.